At hugoglams, your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below:
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging with tags intact.
- Certain items such as undergarments, socks, and clearance/sale items are non-returnable for hygiene and safety reasons.
2. Return Process
- Contact our support team at 📧 [email protected] within 7 days of receiving your order.
- Provide your order number, reason for return, and photos (if applicable).
- Our team will guide you through the return process and arrange a pickup or drop-off depending on your location.
3. Refund Method
- Since we only accept Cash on Delivery (COD) payments, refunds will be processed in cash only after we receive and inspect the returned item.
- Refunds are issued within 5 business days after inspection.
- Shipping charges (if any) are non-refundable unless the return is due to an error from our side (e.g., wrong or defective item).
4. Exchanges
- If you would like to exchange an item (different size, color, or product), please mention it when requesting a return.
- Exchanges are subject to availability.
5. Damaged or Defective Items
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos as proof.
- We will arrange a free replacement or issue a refund.
6. Contact Us
For return or refund requests, reach out to us at: